Refund & Cancellation Policy

1. Nature of the product

Fotobudi sells digital credit packs. Credits are delivered electronically to your account immediately (or shortly) after successful payment confirmation. Because delivery is digital and often instantaneous, refund eligibility depends on whether credits have been used and whether a qualifying issue exists, as set out below. We do not sell physical goods.

2. Cooling-off / unused credits (14 days)

If you purchase a credit pack and have not used any credits from that purchase, you may request a full refund within 14 days of the purchase date. Contact contact@fotobudi.com from the email address on your Fotobudi account and include:

• Account email
• Purchase date and amount
• Payment receipt / transaction ID (if available)
• A short request for refund of unused credits

Once any credit from that pack has been consumed for a generation (successful or attempted after deduction), that pack is no longer eligible under this unused-credit cooling-off right, except where Section 3 applies.

3. Refunds we will always honour

We will refund or restore value (at our option: money refund or credit restoration) when:

• You were charged more than once for the same purchase due to a technical error on our side or our payment processor's side
• Payment succeeded but credits were not delivered to your account within a reasonable time after confirmation
• Credits were deducted for a failed generation and were not automatically restored
• A service outage or confirmed platform defect prevented you from using purchased credits through no fault of your own

These cases are not limited to the 14-day window when the issue is caused by our systems and you report it promptly after discovery.

4. Partial refunds

If only part of a credit pack remains unused and a qualifying technical failure affected delivery or usability of the remaining balance, we may issue a pro-rata refund or restore unused credits. Used credits for completed generations are generally not refundable as cash.

5. Non-refundable situations

Except where required by applicable law or Section 3, we do not refund for:

• Credits already used for successful generations
• Dissatisfaction with subjective creative quality of AI outputs alone (AI results vary; you should review outputs before publishing listings)
• Purchases made under the wrong account email due to customer error
• Change of mind after credits have been used
• Violation of our Terms of Service leading to account restriction
• Third-party marketplace rejection of listings (Amazon, Meesho, Flipkart, etc.)

6. Cancellations

Credit packs are one-time purchases. There is no recurring subscription to cancel by default. You may stop using Fotobudi at any time. If we later offer auto-renewing plans, you may cancel renewal before the next billing date via account settings or by emailing support; cancellation stops future charges but does not automatically refund the current period unless unused-credit rules above apply.

7. How refunds are paid

Approved refunds are returned to the original payment method used at checkout. Processing time depends on your bank or card issuer and typically takes 5–10 business daysafter we approve the refund. If payment was handled by a third-party merchant of record or payment processor (for example Paddle, Stripe, or similar), the refund will be processed through that provider's systems.

8. Response times

We aim to acknowledge refund requests within 2 business days and resolve most cases within 5 business days. Complex payment investigations may take longer; we will keep you updated by email.

9. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue quickly. If a chargeback is filed, we may suspend the account pending investigation and provide transaction records to the payment provider. Valid refunds under this policy remain available without needing a chargeback.

10. Consumer rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws in your jurisdiction. Where local law requires a longer cooling-off period or mandatory refund, that law prevails.

11. Contact for refunds

Email: contact@fotobudi.com
Subject line suggestion: Refund request — [your account email]
Related pages: Support · Terms · Privacy