Customer Support
Last updated: July 25, 2026
Merchant: PEADIATREE LLP, trading as Fotobudi · fotobudi.com
How to reach us
Email: contact@fotobudi.com
We typically respond within 1–2 business days. Billing and refund requests are prioritised and usually acknowledged within 2 business days.
Hours: Monday–Friday (excluding public holidays in India). Emails received outside business hours are handled on the next business day.
What we can help with
- Account access and Google sign-in issues
- Credit delivery after purchase
- Failed generations / missing credit restoration
- Refund and cancellation requests (see Refund Policy)
- Billing questions and duplicate charges
- Product how-to for photos, videos, and listing copy
- Privacy / data deletion requests
Please include in your email
- The email address on your Fotobudi account
- For billing: purchase date, amount, and transaction/receipt ID if available
- For generations: approximate time, feature used (photo/video/listing), and what went wrong
- Screenshots when helpful
Refunds
Unused credit packs may be refundable within 14 days. Technical failures (missing credits, duplicate charges) are covered separately. Full details: Refund & Cancellation Policy.